NEED TO CANCEL A TOUR?
We understand. However, we incur expenses long before your tour. So, any initial deposits made are non-refundable — but they may convert into credits if you cancel within an appropriate time frame (60 days or more). In certain situations, there may also be outstanding costs owed to us for things like flights incurred on your behalf that we cannot recoup. See below for details.
Cancellations must be made in writing and acknowledged via email to info@damesly.com by Damesly.
CANCELLATION TIME FRAME:
+ Cancel 60 Days or more before departure: Your deposit may convert into a credit that can be applied towards another tour departing within 12 months from the date of cancellation. If we have already incurred unrecoupable expenses like internal flights, those will be deducted from your remaining credit. If the total unrecoupable exceeds your deposit amount, we will invoice you for the difference.
+ Cancel 59 Days or Less before departure: No credit, no refund. If flights or non-refundable costs have been made on your behalf that exceed your deposit, a remainder may be owed.
+ Cancellations Made at or During Trip: No credit, no refund
No Shows: No credit, no refund
Credits: Credits can be used to book another tour that departs within 12 months of your cancellation date. If not used within that time, they will expire. A $100 rebooking fee applies when using credits to book a new tour.Credits can only be applied to one new tour and cannot be transferred again. If you cancel the new tour booked with credits, your credit will be forfeited.
IF WE CANCEL A TOUR:
If we are forced to cancel a tour due to low number of participants or any unforeseen changes, we will refund you in full for any monies paid to Damesly.
Damesly reserves the right to cancel any adventure for any reason, but will not cancel less than 30 days before departure except for force majeure and/or for reasons outside of our control such as acts of god including natural disasters like hurricanes, tsunamis, earthquakes or any natural disaster, or any acts of terrorism which may arise in the said country that would make the adventure unsafe.
Damesly is not responsible for any direct, incidental, consequential damages, expenses or losses that the Client may have incurred as a result of the booking including, but not limited to, visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment and opportunity. This is why we stress the importance of travel insurance.
IF YOU ARE ASKED TO LEAVE A TOUR:
Damesly reserves the right to ask any guest to leave a tour due to acts of violence, bad behavior, disruptive behavior, or for any reason without justification. In the rare instance you are asked to leave a tour, no refund or credit will be given.
UNUSED SERVICES:
There will be no discounts or refunds for missed or unused services. If a Client leaves an adventure voluntarily or involuntarily for any reason, no refunds will be issued.
PRICES AND SURCHARGES:
No price increases will be made to a booking 30 days or less before departure. Damesly reserves the right to impose surcharges or discounts before departure at their discretion.