SAFETY

Tour leader will immediately assess the situation and provide adequate care. All tour leaders travel with a first aid kit which will include bandaids, gauze, antiseptic cream, tweezers, etc. 

Your Damesly tour leader will assess/ask you if additional medical treatment is necessary (as in the case of a potential sprain or break).

If so, your tour leader will accompany you in a separate taxi to a medical facility. Our local guide will continue with the rest of the group. 

HQ/ Operations will be informed, and emergencies will be handled on a case-by-case basis. If necessary, HQ can assist with new travel arrangements.

If you fall, please contact your travel insurance (required on all of our tours) to recoup medical expenses. 

Your Damesly leader will ask each morning “do you have your passport” before departing a hotel for a new city or location.

If your passport was left behind at a hotel property, your tour leader and local guide will coordinate the best response working with the property. 

If your passport is lost entirely, you will need to contact the embassy, and our team will be on hand to help. 

The most common illness on a tour is food poisoning.

In this scenario, your tour leader may offer electrolytes, rehydration salts or assist the you in visiting a pharmacy.

If you cannot continue on, your tour leader will remain back with you while our local guide carries forward with the rest of the group. 

In the event of flight disruption or delay in reaching your Damesly trip, your Damesly tour leader will make an executive decision on how to proceed. 

Options may include: 

• Restructuring the itinerary to hang back later or depart the next day so that you can arrive and join the group.
• Offering you an option to fly forward and connect with the group (additional expenses will incur).
• Creating alternative hotel or tour arrangements for you (if your flight is delayed more than 1 day – additional expenses are up to the guest to fulfill).

If your flight is delayed, please reach out to us at info@damesly.com or message your Damesly trip leader. 

You will be provided with emergency contact info for our local guide and Damesly tour leader before the tour. 

Please message them if you are lost or separated from the group, and stay in one place where they may be able to find you. 

Guests may be removed from a tour at any point in time for rude, disruptive, dangerous behavior or otherwise.

Your Damesly trip leader will make every effort to first speak to you or the guest in question and provide interventions such as verbal warnings, room modifications, etc.,

However, if none of those things work, the guest will be asked to leave the tour at their own expense.

In the event of a vehicle accident, our team will immediately: 

• Assess the extent of damage. If the repair is minor and will not delay the tour by more than 1 day, (in the case of a flat tire, etc) your Damesly trip leader will clearly communicate the situation and any applicable timing setbacks to the guests.
• If the accident results in an injury that requires medical attention, your Damesly trip leader and/or local guide will call 911 or emergency medical transport. Trip leader will accompany guests who need medical attention to hospital. 
• Trip leader will inform HQ of the situation immediately.
• HQ will contact guest, and initiate calling emergency contact numbers if necessary. HQ has your travel insurance policies on hand and can contact travel insurance if necessary.
• In the event a guest needs significant treatment, HQ, along with local guide and Damesly tour leader, can assist in securing medical evacuation. Our preferred company for this is Medjet.